Disability discrimination claims have consistently been among the most common complaints filed with the U.S. Equal Employment Opportunity Commission (EEOC). In this blog, we will explore why disability discrimination ranks high on the list of EEOC complaints and discuss how employers can effectively and legally mitigate unlawful actions.

Why Disability Discrimination is Common

1. Broad Legal Protections: The Americans with Disabilities Act (ADA) provides extensive legal protections to individuals with disabilities. It prohibits discrimination against qualified individuals with disabilities in various aspects of employment, including hiring, promotion, job assignments, and reasonable accommodations.

2. Increasing Awareness: Awareness of disability rights and accommodations has grown significantly in recent years. As a result, employees and job applicants are more likely to recognize disability discrimination when it occurs and take action against it.

3. Misperceptions and Stereotypes: Despite legal protections, misconceptions and stereotypes about disabilities persist. Some employers may hold biases or misunderstand the abilities of individuals with disabilities, leading to discriminatory practices.

4. Reasonable Accommodation Challenges: Employers may need help navigating reasonable accommodations’ complexities. They may deny or mishandle accommodation requests, leading to complaints of discrimination.

Effective and Legal Mitigation Strategies

1. Education and Training: Employers should provide regular training on disability rights and accommodations to all employees. Training programs should include information about the ADA, recognizing and preventing discrimination, and the importance of reasonable accommodations.

2. Reasonable Accommodation Process: Establish a clear and well-documented process for handling accommodation requests. Ensure that employees know how to make requests and that employers respond promptly, engage in an interactive process, and provide reasonable accommodations when required.

3. Anti-Discrimination Policies: Develop and implement strong anti-discrimination policies that explicitly prohibit disability discrimination. Please communicate these policies to all employees and make sure they understand the consequences of violating them.

4. Compliance with the ADA: Employers must familiarize themselves with the ADA’s requirements, including the definition of disabilities, essential job functions, and the interactive accommodation process. Compliance is essential to avoiding discrimination claims.

5. Consistent Enforcement: Consistently enforce anti-discrimination policies and procedures. Ensure that all employees are held accountable for their actions, regardless of their position within the organization.

6. Disability-Friendly Culture: Foster a culture that values diversity and inclusivity. Encourage employees to embrace and celebrate differences and provide resources and support for individuals with disabilities.

7. Consultation with Legal Experts: Employers should consult legal experts or ADA compliance specialists to ensure they follow best practices and stay compliant with the law.

8. Document Everything: Maintain detailed records of all accommodation requests, actions taken, and decisions made. Documentation can be critical in defending against discrimination claims.

9. Respond to Complaints Promptly: If an employee files a complaint or raises concerns about disability discrimination, respond promptly and conduct a thorough and fair investigation. Take appropriate corrective actions as needed.

Disability discrimination claims are prevalent due to a combination of legal protections, increased awareness, and persistent misconceptions. Employers can effectively and legally mitigate unlawful actions by educating their workforce, establishing clear processes for accommodation requests, enforcing anti-discrimination policies consistently, and fostering an inclusive workplace culture. Compliance with the ADA is paramount, and employers must ensure they know the law and its requirements to prevent disability discrimination and avoid EEOC complaints.

ABOUT THE AUTHOR

Alana N. Williams is a Corporate EEO Consultant and Certified EEO Investigator who specializes in increasing workplace productivity, safety, and professionalism by deterring workplace harassment. These unsafe and illegal behaviors include a hostile working environment, sexual harassment, discrimination, and retaliation. J.A. Consultant and Training Solutions offers workplace harassment prevention and development training, confidential workplace harassment investigation, work culture assessment, and other personalized services as proven effective prevention tools.